FAQ

For any questions or recommendations, please contact us: maisondjene.k@gmail.com

Orders

How do I know if my order has been placed?

Once your order has been confirmed, you will receive a confirmation email containing a summary of your purchase.

If you do not receive this email within minutes of placing your order, please check your spam folder or contact us at the following address; a response will be provided within 48 hours.

maisondjene.k@gmail.com

Can I modify or cancel my order?

We prepare orders quickly to ensure optimal shipping times.

We are here to help, contact us to check the status of your order to see if you can cancel or modify it.

maisondjene.k@gmail.com

Delivery

What are the delivery times?

Orders are generally prepared within 24 to 72 business hours.

Delivery times then vary depending on your place of residence, between 3 to 7 days.

Do you deliver internationally?

Yes. DJENE.K currently delivers to Luxembourg, Belgium, and France.

Shipping costs and delivery times are calculated at checkout.

Do not hesitate to contact us to suggest countries where you would like us to deliver in the future.

maisondjene.k@gmail.com

How do I track my order?

As soon as your package is shipped, you will receive a tracking number by email.

Is delivery free?

Delivery is free in mainland France for purchases over €200.

Products

How do I choose my size?

A detailed size guide is available on each product page.

If you are between two sizes, we generally advise you to choose the larger size for optimal comfort.

Are the colors identical to the photos?

We strive to represent our products as accurately as possible.

However, slight color variations may appear depending on your screen settings.

Are the pieces produced in large quantities?

No.

Some DJENE.K creations are produced in limited quantities to preserve their exclusive character.

Returns and Refunds

Can I return an item?

Yes.

You have 14 days from receipt of your order to request a return.

Who covers the return shipping costs?

Return shipping costs are the responsibility of the customer, except in case of preparation error or defective product.

What are the return conditions?

Items must be:

  • unworn (apart from quick try-on)
  • unwashed
  • unscented
  • undamaged
  • unstained
  • accompanied by their original tags
  • returned in their original packaging

How do I get the return address?

For security and organizational reasons, the return address will be provided after your request has been validated by our customer service at the following address: maisondjene.k@gmail.com

How long will it take to get my refund?

Once the return is received and validated, the refund will be processed within 7 to 14 business days, depending on your banking institution.

Payment

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All transactions are secure.

Is my payment secure?

Yes.

All transactions made on our site are protected by security systems compliant with international standards.

DJENE.K

What is the brand's inspiration?

DJENE.K was born from the encounter between Parisian elegance and African heritage.

Our creations celebrate women who move forward with ambition, while remaining true to their roots.

What does the name DJENE.K mean?

DJENE.K is a tribute to my mother, to all our mothers who represent identity, heritage, and transmission.

The brand celebrates women who know where they are going because they know where they come from.

How to contact customer service?

Our team is available at:

maisondjene.k@gmail.com and on WhatsApp at the following number: 0782394500

We usually respond within 24 to 48 business hours.

Can I be informed of upcoming collections?

Yes.

Subscribe to our newsletter to receive our launches, new arrivals, and limited editions first.

DJENE.K Paris
The luxury of embracing who you are. ✨